FAQ

Start by submitting an inquiry with your wedding date, location, and event details. Once we confirm availability, we’ll send over your proposal, contract, and invoice.

Your date is officially reserved once the contract is signed and the required non-refundable retainer has been paid.

Absolutely. We offer flexible payment options for couples who prefer to divide their remaining balance into multiple payments.

A custom payment schedule can also be discussed during the booking process.

A 25% non-refundable retainer is required to secure your wedding date. The amount is outlined in your proposal and may vary depending on your collection.

The retainer is applied toward your total collection investment and is non-refundable because your date is reserved exclusively for you.

Your remaining balance must be paid in full before or on the final day of your scheduled wedding coverage, according to the terms outlined in your contract.

Yes. We photograph traditional ceremonies, white weddings, civil/court weddings, and multi-day celebrations.

For couples having multiple events, we also offer collections designed to document the full story across multiple days.

Yes. We are available for weddings throughout Connecticut, New York, New Jersey, destination weddings, and beyond.

Travel fees may apply depending on the location and logistics of your event. Any applicable travel costs will be discussed before booking.

Yes.
If your wedding takes us outside our normal service area, we're happy to create a custom proposal based on your destination, event schedule, travel, and accommodation requirements.

Absolutely.

You don't have to be experienced in front of the camera. We provide direction, posing, and prompts throughout your session and wedding portraits so you always know what to do.

Our goal is never to make you feel overly posed. We want you to feel comfortable, connected, and present.

To book a session, simply visit our Booking Page and fill out the contact form with your desired date, location, and type of session (e.g., portrait, wedding, event, etc.). After you submit your booking request, we will confirm availability and discuss the details of your session. Once we finalize everything, we’ll send over a contract and an invoice. A deposit is required to secure your date, and the balance is due before or on the day of the final delivery.
USEFUL LINK:
https://www.shotbyzuzu.com/Getintouch/

Yes, we require a non-refundable deposit to confirm your booking. The deposit amount varies depending on the session type, but typically it’s 50% of the total session fee.

We accept various payment methods for your convenience, including credit/debit cards (Visa, MasterCard, American Express), PayPal, Venmo, ApplePay, bank transfers and Klarna for easy, flexible payments. Klarna allows you to pay over time, making it simpler to manage your budget. Cash payments are also accepted in certain circumstances. Please let us know if you need any assistance with your payment method!

Our studio is located in the heart of Bridgeport, Connecticut. We’re proud to be part of this vibrant, creative community and easily accessible from surrounding areas.

We understand that life happens! If you need to reschedule, please let us know at least 48 hours before the session. We will work with you to find a new date that fits your schedule, depending on availability. A rescheduling fee may apply in certain circumstances.

We understand that sometimes plans change, but we do ask for advance notice if you need to cancel. Our cancellation policy is as follows:

Cancellations made at least 48 hours in advance: You can cancel or reschedule your session without any additional fees. Your deposit will be applied to a future session if rescheduled within 6 months.

Cancellations made less than 48 hours in advance: Unfortunately, the deposit is non-refundable. If you need to reschedule, a new deposit may be required.

No-shows or cancellations on the day of the session: If you do not show up for your session or cancel on the day of, the full session fee will be charged.

If you need to cancel, please let us know as soon as possible so we can accommodate other clients. We're happy to work with you to reschedule your session, subject to availability.

Absolutely! One of the key aspects of our photography is making you feel comfortable and natural in front of the camera. During your session, we will guide you through poses and prompts to help you look your best.

Once your photos are ready, we will send you an online gallery where you can view, download, and share your images.

Delivery Time: You can expect to receive your final edited photos within 7 business days after your session. For weddings or larger events, the turnaround time may be longer, but we will keep you updated on the progress.

Yes, RAW-JPEG files are available with our wedding collections when specified in your package.

RAW files are included with standard engagement or portraits sessions.